Terms and Conditions

Last updated: October 4, 2026

1. Overview

These Terms and Conditions ("Terms") apply to the SOS website at www.sos-club.com and to everything we sell or provide through it: one-to-one online consultations, written reports, online courses and related content (together, the "Services").

"SOS", "we", "us" and "our" mean 16784453 Canada Inc., a Canadian company based in West Vancouver, British Columbia, Canada. Our contact details are in section 21. "You" and "your" mean any visitor, client or student.

By placing an order, booking a consultation, enrolling in a course or creating an account, you agree to these Terms. If you do not agree, please do not buy or use the Services.

These Terms should be read together with our Privacy Policy and our Disclaimer, which are published on the same website.

2. Eligibility

To buy or use the Services you must be at least 18 years old and have reached the age of majority where you live, and you must be legally able to enter into a contract.

The Services are not sold to children. A reading or report about a child is prepared only when it is ordered by that child's parent or legal guardian.

3. Nature of the Services, no professional advice

Everything SOS provides (astrology and numerology content, courses, written reports and one-to-one consultations) is offered for guidance, education, personal development and entertainment purposes.

The Services are not, and must not be treated as:

• medical, psychological or mental health advice, diagnosis or treatment
• legal, financial, tax, investment or accounting advice
• career, immigration or any other regulated professional advice

You understand and agree that:

• any decision you make after using the Services is your own decision
• you remain responsible for your own choices and their results
• you should speak to a qualified, licensed professional (for example a doctor, lawyer, financial adviser or immigration consultant) before making a decision that could seriously affect your health, money, legal status or safety

Our Disclaimer explains these points in more detail and forms part of these Terms.

4. No guarantee of results

Astrology and numerology are interpretive systems. Statements about compatibility, supportive or challenging signs, places, brands, colours, years or periods are symbolic interpretations. They are not scientifically proven facts and they are not predictions that something will happen.

SOS does not guarantee any outcome in your personal life, work, finances, health or relationships. Your results depend on many things outside our control, including your own actions and circumstances. You agree not to base a major life decision only on the Services.

5. Acceptable use

You agree to use the website and Services lawfully and in line with these Terms, and not to disrupt or damage the website or its systems.

You agree not to:

• copy, republish, resell or distribute our content, except as we allow in writing
• use the Services to harass, abuse or harm anyone
• give a false identity or pretend to be another person

We may suspend or end your access if you seriously or repeatedly break these Terms, or if your behaviour toward us or other users is abusive. If we end your access for a reason other than your breach, we will refund any amount you paid for Services you have not yet received.

6. Prices and payment

Prices are in United States dollars (USD) unless the checkout page clearly shows another currency. Applicable taxes, if any, are shown at checkout before you pay.

Payments are processed by our payment providers (Kajabi Payments and PayPal). SOS does not store your full card number. Your bank or card issuer may add its own currency conversion or other fees, which we do not control.

An order or booking is confirmed only when payment has been received. If a payment fails or is reversed, we may pause the related Service until it is resolved.

If you see a charge you do not recognize, or you are unhappy with a purchase, please contact us at [email protected] before disputing the charge with your bank. Most problems can be solved quickly this way.

All sales are final. We do not give refunds for consultations, written reports or courses. The only exceptions are where SOS cannot provide the Service you paid for, and any right the law gives you that cannot be waived (see sections 7 to 11).

7. One-to-one consultations

What you get. A live online session of the length you bought (30 or 60 minutes), held by video call at the time you choose in our booking calendar.

Your information. A consultation is based on the birth details, questions and background you give us. If the information is incomplete or wrong, the session may be less relevant, and SOS is not responsible for the effect of inaccurate information supplied by you.

Rescheduling. You may move your session to another time free of charge if you tell us at least 24 hours before the session start time.

No refunds. Consultation fees are not refunded, including if you cancel, arrive late or do not attend. If you tell us less than 24 hours before the session start time, or you do not attend, the session counts as used and cannot be moved.

Arriving late. If you arrive late, the session still ends at the scheduled time and the fee stays the same.

If we must cancel. If SOS has to cancel or cannot attend, you may choose a new time or a full refund.

Recording. SOS does not record sessions unless we both agree in advance. You may not record a session, or share any recording or transcript of it, without our written permission.

8. The written report (Offline 24-Hour Report)

What you get. A written, personalized astrology and numerology report for you and, if you include them, your partner and your children, with answers to up to 5 questions. The order form shows how many people can be included.

How it is prepared. The astrology and numerology calculations are made by our own software from the birth details you enter. The text of the report is drafted with the help of an AI language model, using the details and questions you submit. Every report is then reviewed and approved by our astrologer before it is released to you. Because it is prepared this way, a report may contain errors or general statements, and it should be read with your own judgment.

What it does not include. The report does not calculate a Rising sign (Ascendant), Moon sign or houses.

Delivery. We normally deliver the report within 24 hours of receiving your completed form. You can read it on the page where you filled in the form, and we email you a private link to it when it is ready. The 24 hours start when the form is complete, not when you pay.

Late delivery. If a report takes longer than 24 hours, we will deliver it as soon as we can and keep you informed. A delay does not give a right to a refund.

If we cannot deliver. If we are unable to prepare your report, you receive a full refund.

No refunds. Report sales are final. The report is made to order, so it is not refunded once you have paid, whether or not you have submitted the form, except if we cannot deliver it (see above) and as set out in sections 10 and 11.

Corrections. If we made a mistake (for example, we used a detail differently from what you entered), tell us and we will correct the report once, free of charge.

Wrong details supplied by you. You are responsible for the accuracy of the names, dates, times and other details you enter. If a report is wrong because the details you gave were wrong, a corrected report may be charged as a new order.

Other people's details. By submitting details about your partner, your children or anyone else, you confirm that you are allowed to share them with us, and that for any child you are the parent or legal guardian. Our Privacy Policy explains how these details are used.

Personal use. The report is for your personal, private use. You may share it with the family members it concerns. You may not sell it or publish it.

9. Online courses

Structure. SOS offers online courses, some of them organised in levels. Where a course is organised in levels, you must complete each level, and meet any progression requirements we set, before joining the next one. Entry to Level 5 of the astrology and numerology program is by interview.

Price and billing. Some courses are sold for a one-time payment and others as a plan that renews. The price, whether it is a one-time payment or a renewing plan, the billing period and the renewal date are those displayed at checkout when you buy. If your plan renews automatically, you authorize us to charge the payment method on file at each renewal until you cancel.

Access. For a course bought with a one-time payment, your access continues for as long as we offer that course on our platform. For a renewing plan, your access continues for as long as your plan is paid and active. Access means the right to view the lessons and materials through your account. It does not include downloading or keeping copies unless a lesson says so.

Cancelling a renewing plan. You can cancel future renewals at any time from your account or by emailing [email protected] before the renewal date. Cancellation stops future charges, and your access continues until the end of the period already paid.

No refunds. Course sales are final and are not refunded, including if you stop using the course or cancel a renewing plan part way through a period, except where the law gives you a right that cannot be waived.

Your login is personal. Course access is for you alone. You may not share your login or let another person use your account.

No qualification or income promise. Completing a level, including Level 5, is not a licence, diploma or accredited qualification, and SOS makes no promise that you will earn income from what you learn.

10. Rights that cannot be removed

Nothing in these Terms removes or limits a right to cancel, to withdraw, or to receive a refund or another remedy that the law of the place where you live gives you as a consumer and that cannot be waived by contract. Where such a right applies, it prevails over these Terms.

11. Customers in the European Union, the European Economic Area and the United Kingdom

If you are a consumer living in the EU, the EEA or the UK, this section applies to you and prevails over sections 7, 8 and 9 where they differ.

Right of withdrawal. You normally have 14 days from the day of your order to withdraw from an online purchase without giving a reason.

Starting right away. Our Services are usually delivered within those 14 days. If, when ordering, you asked us to begin immediately and acknowledged that you would lose your right of withdrawal, then that right ends:

• for a written report, once the report has been delivered to you
• for a consultation, once the session has taken place
• for a course, once you have started to access the course content, where the law of your country allows this

If you still have the right. To withdraw, send a clear statement to [email protected] within the 14 days. You can use wording such as: "I withdraw from my contract for (name of the service), ordered on (date). My name is (name) and the email I used to order is (email)." We will confirm receipt and refund you, using the payment method you used, within 14 days of receiving your notice. If you asked us to start a service during the 14 days and it was partly provided before you withdrew, we may keep an amount in proportion to what was provided.

12. Intellectual property

All content on the website and in the Services (text, video, audio, graphics, logos, course lessons, worksheets, recordings, report layouts and explanatory models) belongs to SOS or its licensors and is protected by copyright, trademark and other laws.

We give you a personal, non-exclusive, non-transferable and revocable licence to use the content for your own personal learning and development.

You may not:

• copy, share, resell, upload or distribute our content to others
• use our materials to create competing products, services or courses
• record or publicly share consultations or paid content without our written permission

13. Disclaimer of warranties

We provide the Services with reasonable care and skill. Beyond that, and to the extent the law allows, the website and Services are provided "as is" and "as available", without any other promise, whether express or implied, including any promise that the website will always be available, secure or free of errors, or that any interpretation will prove accurate or complete.

14. Limitation of liability

To the extent the law allows:

• SOS, its owners, directors, employees and contractors are not liable for indirect or consequential loss, including loss of profit, income, data or opportunity, or emotional distress, arising from your use of the website or Services
• our total liability for any claim is limited to the amount you paid for the specific Service that the claim is about

These limits do not apply to death or personal injury caused by our negligence, to fraud, or to any liability that the law does not allow to be limited or excluded.

15. Your responsibility to us

You agree to cover reasonable losses and costs that SOS suffers because of:

• your breach of these Terms
• your misuse of our content
• your sharing of another person's details with us without the right to do so

16. Governing law and disputes

Talk to us first. If you have a complaint or dispute, please email [email protected]. You and SOS agree to try in good faith to resolve it informally for 30 days before starting any legal proceeding.

Governing law. These Terms, and any dispute connected with them or the Services, are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia.

Courts. If a dispute is not resolved informally, it will be decided by the courts or tribunals of British Columbia that have authority over it (for court proceedings, sitting in the Vancouver area, which includes West Vancouver), and you and SOS accept their jurisdiction.

Consumers. If you are a consumer, this section does not take away any protection given to you by mandatory laws of the place where you live, including any right to bring a claim before the courts of that place.

17. No waiver

If we do not enforce a part of these Terms on one occasion, that does not mean we give up the right to enforce it later.

18. Severability

If a court finds that part of these Terms is invalid or cannot be enforced, that part applies only as far as the law allows, and the rest of the Terms stays in force.

19. Changes to these Terms

We may update these Terms. When we do, we change the "Last updated" date at the top of this page. The version in force on the day you place an order applies to that order.

If you have an active paid course plan and we make a material change that affects it, we will tell you by email before the change takes effect.

20. Entire agreement and language

These Terms, the Privacy Policy, the Disclaimer and the details shown at checkout for your order together form the whole agreement between you and SOS about the Services.

Where we publish a translation of this page, the English version prevails if there is a difference, to the extent the law allows.

21. Contact

16784453 Canada Inc. (SOS)
West Vancouver, British Columbia, Canada
Mailing address: West Vancouver, British Columbia, Canada
Email: [email protected]
Website: www.sos-club.com