SOS Privacy Policy
Last updated: [30/12/25]
This Privacy Policy explains how SOS (“SOS”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you:
- visit or use our website
- purchase or access our astrology and numerology courses
- book or attend consultations or online meetings
- interact with us by email, forms, or other channels
By using our website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, you must not use the website or provide us with your personal information.
Note: This Privacy Policy is provided for informational purposes and does not constitute legal advice. You should have it reviewed and customized by a qualified lawyer in your jurisdiction.
- Who we are
“SOS” is the brand under which our astrology and numerology educational content and consultation services are provided.
- Data controller: 16784453 Canada Inc.
- Registered/operating location: West Vancouver, BC, Canada
- Contact email for privacy matters: [email protected]
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at the email above.
- What information we collect
We may collect and process the following types of personal information when you interact with us or use our Services:
Information you provide directly
- Account and contact details: name, email address, phone number (optional), country or region
- Billing and payment details: order history, partial payment details (note: full payment card information is usually processed by third party payment providers, not stored by us directly)
- Consultation information: birth date, birth time (if provided), place of birth, questions and goals, any personal context you choose to share during forms, emails, or sessions
- Course related information: progress within courses, quizzes or exercises, messages you submit through course platforms
- Communication: emails, messages sent via contact forms or support channels, and any feedback or testimonials you provide
Information collected automatically
When you visit our website or use our Services, we may automatically collect:
- IP address and approximate location
- device type, operating system, and browser type
- pages visited, time spent on pages, click paths, and general usage data
- referral information (e.g. how you arrived at our site)
This information is usually collected through cookies, analytics tools, and similar technologies.
- Cookies and similar technologies
We may use cookies and similar technologies to:
- operate and secure the website
- remember your preferences (for example, language or login status)
- analyze traffic, performance, and usage patterns
- improve user experience and the content we provide
You can usually control or disable cookies through your browser settings. However, some parts of the site may not function properly if cookies are disabled.
- How we use your information
We use your personal information for the following purposes:
- To provide and operate our Services:
- to deliver courses and course materials
- to schedule and conduct consultations and online meetings
- to respond to your questions and support requests
- To process payments and manage subscriptions:
- to process your payments and manage billing
- to provide you with access to paid content as long as your subscription is active
- To personalize and improve your experience:
- to remember your preferences
- to improve website performance and content based on usage statistics
- To communicate with you:
- to send transactional and administrative emails (booking confirmations, payment receipts, service updates)
- to send optional newsletters, course updates, or offers, where permitted and only if you consent or have a legitimate interest
- To protect our business and comply with law:
- to prevent fraud, abuse, or security incidents
- to comply with legal obligations, tax requirements, and accounting rules
- to enforce our Terms and Conditions and other policies
We do not sell your personal data to third parties.
- Legal bases for processing (for users in the EU/EEA and similar jurisdictions)
Where applicable law (such as the GDPR) requires a legal basis for processing, we rely on:
- Contract performance: processing necessary to provide the Services you request (courses, consultations, site access).
- Legitimate interests: improving our Services, preventing abuse, analyzing usage (where your rights and freedoms do not override our interests).
- Legal obligations: retaining certain records for tax, accounting, or compliance purposes.
- Consent: sending certain marketing communications or using non-essential cookies, where consent is required.
You may withdraw your consent at any time where our processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.
- How we share your information
We may share your personal information with:
- Service providers and processors
- payment processors
- website hosting providers
- email and newsletter platforms
- analytics providers
- course platform providers or scheduling tools
These third parties only receive the information necessary to perform their services on our behalf and are expected to protect it appropriately.
- Professional advisers
- lawyers, accountants, or other professional advisors as needed for compliance and business purposes
- Legal and regulatory authorities
- when required by law, regulation, court order, or to protect our rights, property, safety, or the rights and safety of others
We do not grant third parties the right to use your information for their own independent marketing purposes without your explicit consent.
- International data transfers
Because we may use service providers and hosting in different countries, your information may be transferred to and processed in jurisdictions outside your own, which may have different data protection laws.
Where required by law, we will take appropriate safeguards (such as standard contractual clauses or equivalent measures) to protect your personal data when it is transferred internationally.
By using our website and Services, you understand and consent to these international transfers to the extent permitted by applicable law.
- Data retention
We retain your personal information only for as long as necessary to:
- provide the Services you requested
- fulfill the purposes described in this Privacy Policy
- comply with legal, accounting, or reporting obligations
- resolve disputes and enforce our agreements
The exact retention period depends on the type of data and the context of your interactions. When your data is no longer needed, we will delete it or anonymize it where feasible.
- Data security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
To the maximum extent permitted by law, SOS is not responsible for any loss or damage arising from security incidents, cyber attacks, unauthorized access, or breaches that are beyond our reasonable control.
You are responsible for:
- keeping your login details confidential
- notifying us promptly if you suspect any unauthorized access to your account or information
- Children’s privacy
Our Services are not intended for children under the age of 16, or under the minimum legal age in your jurisdiction if higher, unless they use the Services under the direct consent and supervision of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate parental consent. If you believe that a child has provided us with personal information without consent, please contact us and we will take appropriate steps to delete such information as required by law.
- Your rights and choices
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to ask us to correct inaccurate or incomplete data
- Right to erasure: to request deletion of your data in certain circumstances
- Right to restriction: to request that we limit how we process your data in certain cases
- Right to data portability: to receive your data in a structured, commonly used format (where applicable)
- Right to object: to object to certain types of processing, including direct marketing
- Right to withdraw consent: where processing is based on your consent, to withdraw consent at any time
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.
Please note that these rights are not absolute and may be limited by applicable law, including our need to retain certain data for legal or legitimate business purposes.
- Third party websites and links
Our website or content may contain links to third party websites, services, or applications. We are not responsible for the privacy practices, content, or policies of those third parties.
If you follow a link to any third party site, you do so at your own risk. We encourage you to review the privacy policies of those sites before providing any personal information.
- No liability for your decisions based on content
The information you share with us during consultations or in courses may be sensitive or personal. We do not disclose this to other clients or the public without your consent, except as required by law.
At the same time:
- Any interpretations, suggestions, or insights we provide are based on symbolic systems such as astrology and numerology.
- You remain fully responsible for any decisions you make based on that information.
- To the maximum extent permitted by applicable law, SOS is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of or reliance on the information provided in consultations, courses, or content, including but not limited to financial loss, emotional distress, or changes in your personal or professional life.
Your use of the website and Services constitutes your acknowledgment and acceptance of these limitations.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons.
When we do, we will update the “Last updated” date at the top of this page. If the changes are significant, we may provide additional notice (for example via email or a pop-up on the site) where required by law.
By continuing to use the website or Services after changes become effective, you agree to be bound by the updated Privacy Policy.
- Contact us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: www.sos-club.com
We will do our best to respond within a reasonable time and in accordance with applicable law.
