SOS Privacy Policy

Last updated: October 3, 2026

This Privacy Policy explains how SOS collects, uses, shares and protects personal information when you:

visit or use our website
order a written astrology and numerology report
book or attend a one-to-one consultation
buy or use our online courses
contact us by email, form or any other channel

It also explains what we do with the details of other people (such as your partner or your children) that you give us when you order a report or a consultation.

1. Who we are

"SOS" is the brand name of 16784453 Canada Inc., a Canadian company based in West Vancouver, British Columbia, Canada. In this policy "SOS", "we", "us" and "our" mean that company. We are the organization responsible for your personal information (the "data controller" under European law).

The person accountable for privacy at SOS is:

Privacy Officer: Sam Soley
Email: [email protected]
Mailing address: West Vancouver, British Columbia, Canada

Questions, requests and complaints about privacy can be sent to the Privacy Officer at any time.

2. What information we collect

Information you give us

Account and contact details: name, email address, phone number (optional), country or region.
Order and billing details: what you bought, when, the amount, and limited payment details. Your full card number is handled by our payment providers and is not stored by SOS.
Birth details: date of birth, time of birth (if you provide it) and place of birth (where we ask for it).
Details of other people that you supply: the names, birth dates, optional birth times and family role (for example partner, son, daughter) of your partner, your children or other family members you include in a report or consultation.
Your questions and background: the questions you ask, the countries you are considering moving to (if you tell us), and anything else you choose to tell us in forms, emails or sessions.
Report content: the written report we prepare for you.
Course information: your progress, quiz or exercise answers, and messages you send through the course platform.
Communications: emails, support messages, feedback and any testimonial you choose to give.
Session recordings: only if you and we agree in advance to record a session. We do not record sessions otherwise.

Information collected automatically

When you use our website we may collect your IP address and approximate location, device and browser type, the pages you visit, and how you arrived at our site. This is collected through cookies and similar technologies (see section 14).

3. Details about other people

Your confirmation. When you give us details about another person, you confirm that you are allowed to share them. For a child, you confirm that you are the child's parent or legal guardian. Where possible, please tell the adults concerned that you have shared their details with us.

If someone else gave us your details. If a family member or partner included you in a report or consultation, this is what we want you to know:

We hold only what that person entered: your name, your birth date, your birth time if given, your relationship to them, and anything they wrote about you in their questions.
We use it only to prepare the report or consultation they ordered. We do not use it for marketing and we do not contact you.
We keep it as described in section 9.
You have the same rights as our customers under section 15. You can ask us what we hold about you, ask us to correct it or ask us to delete it, by writing to [email protected].

4. How we use information

We use personal information to:

Provide the Services: prepare and deliver written reports, schedule and hold consultations, give access to courses, and answer questions and support requests.
Take payment and manage orders: process payments, renewals and refunds, and keep purchase records.
Communicate with you: send order confirmations, receipts, delivery notices, booking details and service updates.
Send marketing, with your consent: newsletters and offers (see section 13).
Run and improve the website: remember preferences, understand how the site is used, and fix problems.
Protect our business and meet legal duties: prevent fraud and abuse, keep tax and accounting records, and enforce our Terms and Conditions.

We do not sell your personal information.

5. How we use AI to prepare written reports

Our written reports are prepared in three steps:

Our own software makes the astrology and numerology calculations from the birth details you enter.
To draft the text of the report, we send the following to an AI language model provider (Anthropic, a company in the United States): the names, birth dates, optional birth times and family roles of the people in the report, the results of our calculations for them, the questions you asked, and any countries you told us you are considering moving to. If a draft is revised or translated before release, the draft text is sent to the same provider for that purpose. Your email address and payment details are not sent. This is done only so that the report can be prepared.
Our astrologer reviews and approves every report before it is released to you.

We do not use your information to train AI models. No decision that has a legal or similarly significant effect on you is made by automated means alone.

Please avoid including more personal detail in your questions than is needed for the reading.

6. Legal bases for processing (EU, EEA and UK)

Where European or UK data protection law applies, we rely on:

Contract: to provide the report, consultation or course you ordered.
Consent: for marketing emails, for non-essential cookies where consent is required, and for any sensitive information you choose to give us (see section 11). You can withdraw consent at any time. This does not affect what was done before you withdrew it.
Legitimate interests: to keep the website secure, prevent abuse, understand how our Services are used, and prepare a report that includes people other than the customer, where those interests are not outweighed by the rights of the people concerned.
Legal obligation: to keep tax and accounting records.

Giving us birth details is necessary for a report or consultation. Without them we cannot provide the service.

7. Who we share information with

We share personal information only with service providers that help us run SOS, and only what each one needs for its task:

Kajabi: our website, course platform, customer accounts and checkout.
Kajabi Payments and PayPal: payment processing.
Anthropic: AI language model used to draft the text of written reports (see section 5).
Resend: delivery of our service emails, such as the notice that your report is ready. A copy of each finished report, with the details entered on the order form, is also sent through this service to our own internal mailbox.
Our email mailbox provider: stores the internal copies of reports and the messages you send us.
Hostinger: hosting of the server that runs our report order form and stores report orders and finished reports.
A video-conferencing provider and our booking calendar: to schedule and hold live sessions.
A cryptocurrency payment processor (NOWPayments): used only for payments made through our Farsi-language website.

We may also share information with:

Professional advisers: our lawyers and accountants, where needed.
Authorities: where the law, a court order or a regulator requires it, or to protect the rights and safety of SOS or others.
A successor business: if SOS is sold or reorganized, customer information may pass to the new owner, and we will require the new owner to respect this policy.

We do not give your information to anyone for their own marketing.

8. Processing outside Canada

SOS is based in Canada, but most of our service providers store or process information in the United States, and some may use other countries as well. The server that runs our report order form and stores report orders and reports is located in the United States.

While your information is in another country, it is subject to the laws of that country and may be accessed by the courts, law enforcement and national security authorities there.

Where the law requires specific safeguards for such transfers, we use providers that offer recognised transfer mechanisms, such as standard contractual clauses.

9. How long we keep information

Report orders (birth details of you and of the other people included, your questions and the report itself): we keep these so that you can come back to your report and we can answer follow-up questions. We review them at least once a year and delete orders that are more than 24 months old. You can ask us to delete yours at any time.
Consultation notes and details: we keep these so that we can answer follow-up questions. We review them at least once a year and delete those that are more than 24 months old. You can ask us to delete yours at any time.
Session recordings (only if agreed in advance): for the period agreed with you, and deleted at your request.
Purchase and tax records: 7 years.
Support emails and messages: kept while they are useful for answering you, and reviewed at least once a year.
Marketing contact details: until you unsubscribe.
Course account and progress: while your account is active. After that we delete or anonymize it on request, and in any case when we carry out our yearly review.

After we delete something, a copy can remain for a further period in our undo store and in our backups before it is removed.

10. Security and breaches

We use reasonable technical and organizational measures to protect personal information against loss, misuse and unauthorized access. Access to report and consultation information is limited to the people who need it to provide the service.

Your report is opened through a private link that we email to you. Anyone who has that link can read the report, so please keep it private.

No method of sending or storing information online is completely secure, and we cannot promise absolute security.

If a security breach creates a real risk of significant harm to you, we will tell you, and we will report it to the relevant privacy regulator where the law requires.

You can help by keeping your login details private and telling us promptly if you think someone has accessed your account.

11. Sensitive information

We do not ask for sensitive information such as health conditions, religious beliefs or details of your intimate life. Birth details on their own are not treated as sensitive information.

If you choose to include sensitive information about yourself or others in your questions, you consent to our using it only to prepare your reading. We do not use it for anything else and we do not disclose what you share with us to other clients or the public.

12. Children

Our Services are sold to adults only. You must be at least 18 years old, and of the age of majority where you live, to buy from us or open an account. We do not knowingly collect information directly from children.

Details about a child are accepted only from the child's parent or legal guardian, are used only to prepare the report or consultation that was ordered, and are never used for marketing.

If you believe a child has given us information directly, or that a child's details were given to us by someone who is not the parent or guardian, contact us and we will delete them.

13. Marketing emails

We send marketing emails only to people who have agreed to receive them, or where the law otherwise allows it. Every marketing email identifies SOS as the sender, shows our mailing address and includes a working unsubscribe link. You can unsubscribe at any time and at no cost, and we act on unsubscribe requests within 10 business days.

Service emails (receipts, booking details, the notice that your report is ready) are not marketing and are sent as part of your order.

14. Cookies

Our website runs on the Kajabi platform, which uses cookies and similar technologies to:

operate and secure the site and keep you logged in
remember your preferences
measure visits and how the site is used

You can control or block cookies in your browser settings. Some parts of the site, such as your account and course area, may not work without them.

15. Your rights, and how to complain

Depending on where you live, you have some or all of these rights:

Access: to ask what personal information we hold about you and receive a copy.
Correction: to have inaccurate or incomplete information corrected.
Deletion: to ask us to delete your information.
Withdrawal of consent: where we rely on your consent.
Restriction and objection: to ask us to limit, or to stop, certain uses, including marketing.
Portability: to receive your information in a commonly used format, where the law provides this.

To use any of these rights, write to the Privacy Officer at [email protected]. We may need to confirm your identity. We answer within 30 days. These rights have limits. For example, we must keep purchase records for tax purposes.

Complaints. If you are unhappy with how we handle personal information, please contact the Privacy Officer first so that we can try to put it right. You also have the right to complain to a regulator:

Canada: the Office of the Privacy Commissioner of Canada (www.priv.gc.ca), or the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca).
EU and EEA: the data protection authority of the country where you live.
United Kingdom: the Information Commissioner's Office (www.ico.org.uk).

16. Third-party websites

Our website may link to other websites and services. We are not responsible for their privacy practices. Please read their privacy policies before giving them personal information.

17. Changes to this Privacy Policy

We may update this policy when our practices or the law change. When we do, we change the "Last updated" date at the top of this page. If a change is significant, we will also tell customers with an active account by email or by a notice on the website.

Where we publish a translation of this page, the English version prevails if there is a difference, to the extent the law allows.

18. Contact

Privacy Officer: Sam Soley
16784453 Canada Inc. (SOS)
West Vancouver, British Columbia, Canada
Email: [email protected]
Website: www.sos-club.com